communication

WhatsApp Cloud

Official WhatsApp Business Platform API used for business messaging.

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Connectors

WhatsApp Cloud

communication

Overview

The WhatsApp Cloud connector uses the official WhatsApp Business Platform API to bring business messaging into RunMyProcess workflows. A process can send a message, send an approved template and mark messages as read, so customers, field staff and partners are informed on the channel they actually open.

Template messages suit notifications a process sends proactively, such as appointment reminders, delivery updates or document requests, while regular messages continue a conversation the contact started. Each message is sent by a workflow step, with the case data and a record of what was sent.

Common use cases

  • Send an approved template with an appointment, delivery or payment reminder.
  • Notify field staff of a new assignment on WhatsApp, with the case details.
  • Ask a customer for a missing document and continue the case when they reply.
  • Mark incoming messages as read once the workflow has taken them into a case.

Available Connectors

Send Message
Mark Read
Send Template

Security & Compliance

This integration is verified by RunMyProcess and supports OAuth2 authentication. Data is encrypted in transit and at rest.

Frequently asked questions

What can the WhatsApp Cloud connector do in a RunMyProcess workflow?

It sends messages, sends approved template messages and marks received messages as read, through the official WhatsApp Business Platform API. Each operation is a step of the process.

When should a workflow use a template message?

Messages a business starts outside an open conversation must use a template approved in WhatsApp, such as reminders, confirmations and status updates. The Send Template step fills the template with the details of the case.

Can customers get updates on their requests through WhatsApp?

Yes. The workflow can send a message when a request is received, changes status or is completed, so the customer follows it on the channel they use every day.

Need help connecting your systems?

Our integration team can help you map this connector into your existing workflows.

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