Smart Classifier
Automatically categorize and tag documents using machine learning.
Smart Classifier
Overview
Smart Classifier sorts incoming documents into categories and tags them, so a RunMyProcess workflow can send each one to the right place without someone reading it first. Invoices, contracts, claims and correspondence that arrive through the same channel can each follow their own process.
You classify against your own taxonomy rather than a generic list, and every result comes with a confidence score. The workflow can act directly on confident results and route uncertain ones to a person, and the classifier learns from the corrections people make.
Common use cases
- Route each document in a shared inbox to the team or process that handles its type.
- Tag contracts, policies and records with your own categories so they are easy to find later.
- Send low-confidence classifications to a person for review before the workflow continues.
- Sort a backlog of unlabelled files into a structure the business already uses.
Key Capabilities
Security & Compliance
All AI services are ISO 27001 & 27701 compliant and process data securely within your workflow.
Frequently asked questions
Can I use my own categories?
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Yes. Custom taxonomies let you classify documents against the categories your organisation already uses, rather than a fixed list.
What happens when the classifier is not sure?
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Each result carries a confidence score. The workflow can continue automatically above a threshold you set and send anything below it to a person to decide.
Does it improve over time?
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The classifier learns from feedback, so the corrections reviewers make are used to improve later results.
Ready to put this service to work?
Talk to our team about rolling this AI service into your workflows.