Sentiment Analysis
Overview
Sentiment Analysis reads a piece of text and determines its emotional tone, so a RunMyProcess workflow can treat an angry complaint differently from a routine question. It works on the text your processes already receive: support tickets, survey answers, emails and reviews.
Beyond an overall reading, aspect-based analysis shows how the writer feels about specific topics in the same message, such as delivery, price or service. The service supports several languages and processes text in real time, so the result is available while the case is still open.
Common use cases
- Escalate support tickets with a strongly negative tone to a senior agent.
- See how customers feel about delivery, price and service in their survey answers.
- Flag negative reviews for a follow-up while the experience is still recent.
- Track the tone of customer emails across a process to spot recurring problems.
Key Capabilities
Security & Compliance
All AI services are ISO 27001 & 27701 compliant and process data securely within your workflow.
Frequently asked questions
What does Sentiment Analysis return?
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The emotional tone of the text and, with aspect-based analysis, the sentiment about specific topics it mentions. The workflow uses the result to decide the next step, such as an escalation or a follow-up.
Does it work in more than one language?
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Yes. Multi-language support lets the same workflow analyse messages from customers who write in different languages.
How quickly is the result available?
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Text is processed in real time, so a ticket or message can be routed by its tone as soon as it arrives.
Ready to put this service to work?
Talk to our team about rolling this AI service into your workflows.